Reference:  PS021

Last Revision Date: June 2026

Integrated Quality, Environmental & Occupational Health & Safety Policy

ServiceMaster Ltd is committed to delivering high-quality services, protecting the environment, and providing a safe and healthy workplace for all employees, contractors, franchisees and visitors.

The Company operates an Integrated Management System (IMS) aligned with the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, ensuring a consistent and effective approach to quality, environmental management and occupational health and safety.

Our Commitments

ServiceMaster Ltd will:

Quality

  • Meet customer and applicable statutory and regulatory requirements
  • Maintain effective processes to ensure consistent service delivery
  • Enhance customer satisfaction through continual improvement

Environmental

  • Protect the environment and prevent pollution
  • Minimise environmental impact through responsible use of resources
  • Comply with applicable environmental legislation and obligations

Occupational Health & Safety

  • Provide safe and healthy working conditions to prevent work-related injury and ill health
  • Identify hazards and assess risks associated with all work activities
  • Eliminate hazards and reduce OH&S risks through effective control measures

Control measures are selected using the hierarchy of control, prioritising elimination, substitution and engineering controls before administrative controls and personal protective equipment.

Risk management is supported by the Risk Management Policy (PS035), risk assessments, and safe systems of work.

Leadership and Participation

Top Management has overall accountability for the effectiveness of the IMS and ensures that:

  • adequate resources are available
  • responsibilities are clearly defined
  • the system is fully integrated into business processes

Responsibility for quality, environmental and OH&S performance is embedded across all levels of management and is not delegated to a single role.

Employees are consulted and encouraged to participate in matters affecting health and safety, including hazard identification, risk assessment and the development of control measures.

Compliance and Improvement

ServiceMaster Ltd will:

  • comply with all applicable legal and other requirements
  • set, monitor and review objectives through the Management Plan
  • evaluate performance through audits and management review
  • drive continual improvement across all IMS elements

Communication and Review

This policy is:

  • communicated to all employees and relevant interested parties
  • made available externally where appropriate
  • reviewed periodically to ensure ongoing suitability and effectiveness

A copy of the latest issue of this Policy is displayed in reception, warehouse and the company’s website.

Signed                     Alan Lewin, Managing Director Dated 4th June 2026

This Policy has been authorised by Alan Lewin, Managing Director.

Copyright ServiceMaster Limited. This document is part of the standard operating system for ServiceMaster Limited and is strictly confidential for employee use only.